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FAQ

Every order is shipped with a tracking number. This number, along with a tracking link will be sent to you via the email.

I placed my order, but I have not received my confirmation email yet.

The first place to look is in your spam folder if you haven’t checked there already. If it’s not there, get it touch with us and we will figure out what happened.

 

We know how sizes vary across the web, so we’ve provided a convenient sizing chart for every product.

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge. Please see our refund policy for further details.

We accept the following credit cards: American Express, Diners Club, Discover, JCB, Master Card, and Visa. We also accept PayPal.

How is the currency listed?

All our prices are listed in US dollars.

We accept the following credit cards: American Express, Diners Club, Discover, JCB, Master Card, and Visa. We also accept PayPal. How is the currency listed? All our prices are listed in US dollars.
Your privacy is of utmost importance to us which is why we make sure to follow the highest of industry standards to ensure your personal information remains secure when you make a purchase through our site. We do this by encrypting credit card information through a secure socket layer (SSL), which is used across the internet for securely processing data. Once the transaction is complete, we don’t store your credit card information, as it is used only for completing a purchase.

Please allow 30 business days for the package to arrive. If it hasn’t arrived in that time frame, contact us and we will try to get to the bottom of it!

After you have selected your products and made it to the secure checkout, you will be asked for your delivery address and to select your shipping method. We use your address and method of shipping to calculate how much shipping will be for your order and add it to your subtotal.

Kickgoer is a global online shoe retailer, proudly serving over 1,000 satisfied customers. We offer a wide variety of footwear, carefully selected to ensure quality and comfort. With a team of more than 10 employees operating from our 300-square-foot warehouse, we continue to grow and expand every month.