Returns & Refund Policy By placing an order, you have confirmed that you have read, understood and accepted these following policies.
We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.
Due to all our products being made-to-order so we typically do not accept returns or exchanges due to user error such as incorrect selection of sizes, designs, colors, etc.
Please be informed that our products are manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly differ from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow up to a 20% difference between advertised images and the actual item you received.
Returns
We accept returns on products that were shipped out by us and if the item is faulty due to an error on our end (e.g., wrong item or damaged item).
Item(s) must be returned together with proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@kickgoer.com for more information. Please be informed that you have to pay the return shipping fee.
Refunds (if applicable)
Our policy lasts 7 days from the arrival date. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kickgoer.com.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@kickgoer.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged or due to our faults in production and shipping. If you need to exchange it for the same item, send us an email at support@kickgoer.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
Wrong product shipped Please send some pictures as proof, which include:
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Picture of the wrong product you received
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Picture of the shipping label
Size issue Please send the picture as proof:
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Picture of the shipping label
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Photo measuring the size of the product with a ruler
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The tag size on the outsole
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The length of the insole measured by a ruler
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Picture of the product you received
Broken/Damaged items: Please send some pictures as proof, which include:
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Picture of the broken item
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Picture of the shipping label
CANCELLATIONS
If you change your mind about your purchase, please send us an email to support@kickgoer.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled. Please be informed that a management and transaction fee (3% of your total order value) will be applied for the cancellation. Full refunds only apply to switching orders.
Once you place new orders, our system will automatically cancel old orders and refund 100%.
At Christmas & New Year Season please make sure to choose the right shipping option.